We will contact you and discuss the situation you are experiencing and whether it might be paranormal.  If warranted we will have a longer meeting with you to fully gather the details of your paranormal experience.  If we conclude there's a possibility of a paranormal event and you concur we will send a team to hopefully document what you are experiencing while trying to find other non-paranormal potential explanations.  We will share all the evidence we gather with you.  We do not remove entities.  Our investigations are confidential and always free of charge.